Privacy Policy | Adventure Squad

Adventure Squad is owned and operated by Adventure Squad LLC ("Adventure Squad," "we," "us"). This policy explains what information we collect when you use adventuresquadplay.com, request a party, register for a pop-up, sign a waiver, or contact us, and how we use and protect it.

Information we collect

Information you give us:

Parent or guardian name, email, phone number, and home or event address
Your children's names, birth dates, and ages
Allergies, medical notes, and other information you share so our staff can keep your children safe
Emergency contact name and phone number
Party details, such as date, package, add-ons, theme, and number of guests
Waiver signatures, typed names, and the date and time you signed
Messages you send us through forms, chat, email, or text

Information collected automatically: your IP address (saved with signed waivers), device and browser type, and pages you visit. We may use cookies and similar tools to keep the site working and understand how it's used.

Payment information: payments are processed by Stripe. We never see or store your full card number.

How we use your information

To respond to your requests and plan your party or pop-up
To send invoices, receipts, confirmations, and reminders
To check in children and confirm signed waivers on event day
To keep children safe, including sharing allergy and emergency information with our staff working your event
To send updates and offers by email or text, only if you agreed to receive them
To improve our services, respond to feedback, and keep records required by law

Photos and videos

By signing our waiver, you give us permission to take and use photos and videos of your child at our events for marketing, including our website and social media. To opt out, email hello@adventuresquadplay.com before your event. You can opt out of future use at any time.

Text messages

If you agree to receive text messages, we'll use your phone number to send booking updates, reminders, and occasional offers. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent will not be shared with any third parties.

How we share information

We don't sell your personal information. We only share it with:

Service providers that help us run the business, such as our booking and customer management system (GoHighLevel/LeadConnector), payment processor (Stripe), email provider (Google Workspace), and website hosting and database providers. They may only use your information to provide services to us.
Our staff, who see what they need to run your event safely.
When required by law, or to protect the safety of children, our staff, or others.

Children's privacy

Our website is meant for parents and guardians. We don't knowingly collect information directly from children under 13. Information about children is provided by their parent or guardian. If you believe a child has sent us information directly, contact us and we'll delete it.

How long we keep information

We keep signed waivers and related records for as long as needed to protect our business and meet legal requirements. We keep other information while you're a customer or on our list, and delete it when it's no longer needed.

How we protect information

We use reasonable security measures, including restricted staff access and secure, encrypted payment processing. No system is perfectly secure, but we work hard to protect your information.

Your choices

Emails: click "unsubscribe" in any marketing email.
Texts: reply STOP.
Access, corrections, or deletion: email hello@adventuresquadplay.com. We may need to keep signed waivers and payment records where required.

Changes to this policy

We may update this policy from time to time. We'll post the new version here with an updated effective date.

Contact us

Adventure Squad LLC
8599 Hardy Bay Loop, Wesley Chapel, FL 33545
hello@adventuresquadplay.com
813-320-9787